Frequently Asked Questions
Everything you need to know about shopping at The Main Street Exchange.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of the delivery date. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
How long does shipping take?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.
Do you offer international shipping?
Yes, we ship to select countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and package weight.
How do I find the right size?
We provide a detailed size chart on every product page. Since we curate items from various designers, we also include specific fit notes in the product description to help you choose the best size.
Can I change or cancel my order after it's been placed?
To ensure fast delivery, we begin processing orders immediately. Please contact our customer support team within one hour of placement, and we will do our best to accommodate your request.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and interest-free installment options through Shop Pay.